Office 365 - Office Stationery and Supplies

Office365 - FAQ's - Frequently Asked Questions

If you have a question about shopping online at Office365.co.uk, you may be able to find an answer below. Here are some of our customers’ most frequently asked questions.

If your question is not answered below, please contact us.

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How do I use Office365.co.uk?
Is it possible to ammend my order?
How can I pay for my purchases?
How do I know if my order has been received?
When will my order be delivered?
Can I specify a delivery date?
Are receipts sent with deliveries?
How can I get a V.A.T receipt?
Can I place an order from overseas?
Does Office365.co.uk deliver overseas?
Can I return a product, exchange it or get a refund?
Are my details secure?
Will this site work on my browser?
How can I contact Office365?

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How do I use Office365.co.uk?

Shopping online with Office365 is straightforward and convenient. Click here for a guide on how to use this site.

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Is it possible to ammend my order?

We regret that we are not able to add products to orders that have already been paid and confirmed.

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How can I pay for my purchases?

You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Switch, Solo or American Express. Your credit card details will not be kept once the transaction has been completed. See our security policy for more information.

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How do I know if my order has been received?

Upon receipt of your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You will also receive an email confirming that we have received your order details.

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When will my order be delivered?

As a guide, most goods are delivered by, usually next day if the order pis placed before 4.00pm (excluding weekends and Bank Holidays) from when you place your order. Deliveries are made between 8am and 6pm and we will need a signature at the time of delivery.

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Can I specify a delivery date?

No, most items are available for next day delivery. Any which are not will be delivered as soon as they arrive in our warehouse.

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Are receipts sent with deliveries?

No a desptach note i sent with your delivery. A VAT invoice is available online via our website if required.

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How can I get a V.A.T. receipt?

Your can login to your account and print a VAT invoice off, whenever you require one.

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Can I place an order from overseas?

Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the UK and Northern Ireland (excluding BFPO addresses).

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Does Office365 deliver overseas?

Unfortunately not. We deliver to mainland UK and Northern Ireland only (excluding BFPO addresses).

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Can I return a product, exchange it or get a refund?

We want you to be totally satisfied with every purchase you make from Office365. If for any reason, you are not completely happy with your purchase, please see our Returns and refunds page.

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Are my details secure?

Shopping on Office365.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. See our Security Policy for further information.

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Will this site work on my browser?

You should be able to access this website using any browser but the user experience provided may be of a better standard if using one of the following browser versions:

PC users: Internet Explorer version 5.0 or later
Netscape 6.2 or later
MAC users: Internet Explorer version 5.1.6

You may download the latest browser version of Internet Explorer from:
www.microsoft.com/downloads/search.aspx?displaylang=en&catergoryid=6

You may download the latest browser version of Netscape from:
http://channels.netscape.com/ns/browsers/default.jsp

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Contact Us

If you can't find the information you are looking for on this page or any of our other customer services pages, you can contact us by email, phone or post. In order to get the quickest answer possible, please use the appropriate contact details below.

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To enquire about an order that you have already placed:

Email order.enquiries@office365.co.uk (please include your order number in the email subject line)
Telephone 08707 66 16 24*
Write to us at Office365, Elles House, 4B Invincible Road, Farnborough, Hampshire GU14 7QU.

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For general enquiries about our website:

Email info@office365.co.uk (please enter Office365 General Enquiry in the email subject line)
Telephone 08707 66 16 24*
Write to us at Office365, Elles House, 4B Invincible Road, Farnborough, Hampshire GU14 7QU .

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* Internet Customer Service lines open:

Monday to Friday 09:30am to 05:30pm

We endeavour to reply to email enquiries with 8 hours and no later than 24 hours. This is dependent on the workload on our call centre team.

(For security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored).

** Easier shopping for customers with disabilities. We are committed to making Office365 services accessible to all. If you need any help, please telephone us.