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Furniture FAQ

Office365 - Furniture FAQ's - Frequently Asked Questions

 

If you have a question about shopping online at Office365.co.uk, you may be able to find an answer below. Here are some of our customers’ most frequently asked questions regarding furniture deliveries.

If your question is not regarding a furniture product, please click here to view our standard FAQ’s.

If your question is not answered below or in our standard FAQ section, please feel free to contact us.

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How long will my furniture delivery take?
What time will I get my delivery?
What courier do you use for furniture deliveries?
Can you confirm what the exceptions to the furniture delivery service provided by Yodel are?
How can I track my order?
Who will be delivering my goods?
Who will collect my returns? Will it be the same van as making the deliveries?
Can I arrange for the delivery (or collection) to be made at a certain time or day?
Will the drivers delivering my furniture order take it upstairs? Or will they only deliver to the ground floor?
I need to have my order to be delivered to a floor other than the ground floor, how can I do this?
Will I be notified about my delivery and how?
What if I am not in to accept delivery?
Why is the delivery charge £20?
Who shall I contact to cancel or delay my delivery?
What if I have a large delivery which needs to have a specific delivery window?
Will I have to wait 2 days to rectify a damaged/incorrect/short delivery?
Do you offer a trade counter for furniture items?
Can I come and collect the goods myself?
Is a Rapidline (same or next day delivery) service available?

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How long will my furniture delivery take?

The majority of our furniture orders are delivered within 72 hours, depending on stock.
If you require a 2-man delivery, for larger and heavier items, this usually takes 3-5 days.
Chairs will be delivered seperately and generally within 48 hours by FedEx.

Please note that we cannot deliver on bank holidays or weekends.

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What time will I get my delivery?

Depending on the size of your order, one of our logistics partner's operatives will call you to agree a delivery date and time. They will normally give you a 3 hour window in which you can exepct the delivery.

It is essential that a contact number is provided with the order to avoid any delays.

Please note that this is only aplicable to orders being delivered by Yodel.

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What courier do you use for furniture deliveries?

As of 19/01/2012 we now use Yodel to deliver our furniture orders. The exceptions to this are deliveries to the Highlands, Islands, and Northern Ireland for which we use independant couriers. Most of our chairs will be delivered by FedEX, unless the delivery is to one of the aforementioned locations.

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Can you confirm what the exceptions to the furniture delivery service provided by Yodel are?

Yes. The following areas will have no change to their current deliveries, which are normally delivered within 72 hours (3 working days). These will not be sent with Yodel, but with independent couriers.

The Channel Islands, Scottish Highlands, Isle of Wight, Northern Ireland, Scilly Isles, Western Isles, AB36-56 (Aberdeen), KW (Kirkwall), PA78 (Paisley), PH20-44 (Perth), and IV (Inverness).

The majority of chairs will be delivered by FedEX within 48 hours depending on stock availabilty. .

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How can I track my order?

You can either call us on 0870 766 1624 or email [email protected]. Please make sure you have your invoice number or order number handy.

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Who will be delivering my goods?

Yodel will be delivering your furniture order. (Unless your area is stated in the exceptions above.)
Chairs will be delivered by FedEx.

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Who will collect my returns? Will it be the same van as making the deliveries?

The same courier company will collect any returned goods.
We cannot guarantee that it will be the same person/van making the collections/deliveries in a specific area. This is due to the amount of space available on the vans.

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Can I arrange for the delivery (or collection) to be made at a certain time or day?

For Yodel deliveries - Once you have placed your order, you will be contacted by one of our logistics partner's operatives, who will call you to agree a delivery date and time. They usually give a 3 hour window in which you can expect delivery. The driver may also contact you approximately an hour before the delivery is due to advise you of his estimated time of arrival.

For FedEx/Independant couriers - Unfortunately we can not currently specify particular times and dates for delivery with these couriers.

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Will the drivers delivering my furniture order take it upstairs? Or will they only deliver to the ground floor?

The requirement is for deliveries to be made to the ground floor only. However, if health and safety requirements are met, 2 person crews may be able to take large items to other floors – in some cases an extra delivery charge may be applicable. Please call 0870 766 1624 or email [email protected] and we shall help with this matter.

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I need my order to be delivered to a floor other than the ground floor, how can I do this?

The best way to do this is to contact us on 0870 766 1624 or email [email protected] before placing your order, so we can confirm with our warehouse that this will be possible.
In some situations, an extra delivery charge may be applicable, and you will be informed of this. You may also be required to give extra delivery information such as step or lift size.

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Will I be notified about my delivery and how?

For Yodel deliveries - Once you have placed your order, you will be contacted by one of our logistics partner's operatives, who will call you to agree a delivery date and time. They usually give a 3 hour window in which you can expect delivery. The driver may also contact you approximately an hour before the delivery is due to advise you of his estimated time of arrival.

You can also contact us contact us on 0870 766 1624 or email [email protected].

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What if I am not in to accept delivery?

If the couriers tried to deliver when there was nobody available to sign for the goods, they will have left a calling card. The card will contain contact details and you would need to call the number on the card within 72 hours to arrange redelivery.

You can also contact us contact us on 0870 766 1624 or email [email protected].

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Why is the delivery charge £20?

This is what we get charged per delivery by the couriers. We pass the cost over to you, as unlike other companies, due to our product prices being low, we are unable to cover the delivery cost.

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Who shall I contact to cancel or delay my delivery?

You can call us on 0870 766 1624 or email [email protected], and we can see if we can help.

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What if I have a large delivery which needs to have a specific delivery window?

If you have any specific delivery arrangements, please contact us on 0870 766 1624 or email [email protected].There may be additional charges for any services that vary from the standard 72 hour service.

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Will I have to wait 72 hours to rectify a damaged/incorrect/short delivery?

Yes - as this is the standard service leadtime.

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Do you offer a trade counter for furniture items?

No. Unfortunately we do not currently offer a trade counter.

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Can I come and collect the goods myself?

No. Unfortunately we are unable to offer this service, as we currently cannot provide it.

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Is a Rapidline (same or next day delivery) service available?

No. Unfortunately we are unable to offer this service. We can only offer the standard service as mentioned above.

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