FAQ
Office365 - FAQ's - Frequently Asked Questions
If you have a question about shopping online at Office365.co.uk, you may be able to find an answer below. Here are some of our customers' most frequently asked questions.
If your question is regarding a furniture product, please click here to view our dedicated furniture FAQ's.
If your question is not answered below or in our furniture FAQ's, please feel free to contact us.
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How do I use Office365.co.uk?
I want to order a large quantity, can I get a better price?
Is it possible to amend my order?
How can I pay for my purchases?
How do I know if my order has been received?
Do I get free delivery?
Why am I being charged delivery?
When will my order be delivered?
Where is my order?
Who will deliver my order?
Can I specify a delivery date?
Are receipts sent with deliveries?
How can I get a V.A.T receipt?
Can I place an order from overseas?
Does Office365.co.uk deliver overseas?
Can I return a product, exchange it or get a refund?
Are my details secure?
What should i do if my order is not complete when delivered?
I AM government funded, can I be invoiced?
I AM NOT government funded, can I be invoiced?
Will this site work on my browser?
How can I contact Office365?
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How do I use Office365.co.uk?
Shopping online with Office365 is straightforward and convenient. Click here for a guide on how to use this site.
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I want to order a large quantity of one item, can I get a better price?
Yes, we may be able to get you a better price. Please click here for more information.
Please note that there is a minimum quantity for bulk requests and this is stated on each product. If the item comes in a pack - eg, 10 folders in one pack, the minimum quantity would be for the quantity of packs, not each folder.
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Is it possible to amend my order?
We regret that we are currently not able to add products to orders that have already been paid and confirmed.
However, feel free to contact us and we can see what we can do for you. Most of the time this will involve our team cancelling and refunding your order, so that you are able to replace the order on the website.
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How can I pay for my purchases?
You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Switch, Solo or American Express. Your credit card details are not kept once the transaction has been completed. Please view our security policy for more information.
You are now also able to pay for your order by PayPal. To do this, just select the option when ready to pay, and this will redirect you to the paypal login page.
If you are unable to pay by card, you can also pay by bank transfer or cheque. To do this you would need to fax or post us a purchase order, and we will send back a pro forma invoice. You can find more information regarding this below.
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How do I know if my order has been received?
Upon receipt of your order, an Order Acknowledgement screen will be generated, issuing an order reference number. You can print out this page for future reference. You will also receive an email confirming that we have received your order details. This email is also your VAT invoice.
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Do I get free delivery?
As long as your order is over £40 before any delivery charges or the VAT is added, then you would get free delivery, unless:
- You have ordered furniture items - there is a standard £20 charge for delivery. (£50 to Non-UK Mainland)
- The goods you have ordered are being delivered to the Non-UK Mainland, in which case the delivery cost is £24.75
- You have chosen a premium delivery service - pre 12 or pre 10.
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Why am I being charged delivery?
You will be charged delivery if the order is below £40 before any delivery charges or VAT is added. You will also be charged if:
- You have ordered furniture items - there is a standard £20 charge for delivery. (£50 to Non-UK Mainland)
- The goods you have ordered are being delivered to the Non-UK Mainland, in which case the delivery cost is £24.75
- You have chosen a premium delivery service - pre 12 or pre 10.
If you are still being charged delivery and the above does not apply to you, and your order is over £40 before any VAT is added, you can select this delivery option from the drop down box in the shopping basket.
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When will my order be delivered?
As long as the order is placed before 4:30pm, (excluding weekends and Bank Holidays) and is in stock, the goods are usually delivered the next working day.
Please note that this excludes furniture items, and deliveries to the Highlands and Islands.
Some items have extended delivery times, and typically take approximately 72 hours for delivery. This will be stated on each products page.
Deliveries are typically made between 8:30am and 5:30pm and will need a signature at the time of delivery.
All orders placed after 4:30pm on a Friday will be delivered on the following Tuesday or Wednesday if the Monday is a bank holiday.
We do not deliver on Saturdays, Sundays or Bank Holidays.
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Where is my order?
In the unlikely event that you have not recieved your order, you must contact us within 21 days of placing your order. This is because after this time, due to our suppliers terms and conditions, we may not be able to assist with any errors.
Please see here for contact details
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Who will deliver my order?
For the majority of our orders we use FedEx. The exceptions to this are:
Highlands and Non-UK Mainland addresses - These orders may be sent out with independent couriers. If you would like more detail once your order has been placed, feel free to contact us.
Furniture deliveries. To view information about furniture deliveries, click here.
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Can I specify a delivery date?
Unfortunately we are unable to specify a delivery date, as we only offer a next day service. Any products which are not in stock will be delivered as soon as they arrive in our warehouse.
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Are receipts sent with deliveries?
No. A despatch note will be sent with your delivery, but a reciept is not. Your reciept will be emailed to you on completion of your online order. There is also a VAT invoice available in your user area, on our website if required.
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How can I get a V.A.T. receipt?
The email confirmation you will recieve can be used as your VAT reciept. You can also login to your account here and print a copy of your VAT invoice, whenever you require it.
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Can I place an order from overseas?
Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the UK and Northern Ireland (excluding BFPO addresses).
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Does Office365 deliver overseas?
Unfortunately we do not. We can only deliver to the Mainland UK and Northern Ireland (excluding BFPO addresses).
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Can I return a product, exchange it or get a refund?
We want you to be totally satisfied with every purchase you make from Office365. If for any reason, you are not completely happy with your purchase, please click here to go to our Returns and Refunds page, to see what to do.
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Are my details secure?
Shopping on Office365.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. See our Security Policy for further information.
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What should I do if my order is not complete when delivered?
Before contacting Office365, please look on your despatch note to check if your items are on 'back order' (currently not in stock). If so, these will be delivered as soon as they come back into stock. For more information on your back order, please feel free to contact us.
If your despatch note does not mention the item on back order, please make sure to contact us within 3 days of the delivery to avoid dissapointment. This is due to our suppliers terms & conditions.
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I AM government funded, can I be invoiced?
If you work for a government funded organisation (for example, a school, hospital, charity, council, etc,) then we are able to invoice you if you fax us a purchase order. Our fax number is 0800 612 9524. You can also send us an order through the post, along with a cheque. You can find our address here. The order would need to be on an official purchase order form, or headed paper if you do not use these. Once we have received your purchase order we shall send you the goods, and post an invoice to you, before payment.
Please make sure you send a remittance advice when paying by bank transfer. This is to help us avoid any delays to your order.
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I AM NOT government funded, can I be invoiced?
Unfortunately we cannot invoice you if you are not government funded. However if you are unable to pay on our website by card or PayPal, you may still fax across a purchase order to us. We will then fax you back a Pro Forma Invoice, and will release the goods once we have received payment.
Please make sure you send a remittance advice when paying by bank transfer. This is to help us avoid any delays to your order.
If you are unable to fax an order across to us, you may also post it. Our address details are shown on the contact us page here.
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Will this site work on my browser?
Please have a look here to see which browsers are supported with our website.
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Contact Us
If you can't find the information you are looking for on this page or any of our other customer services pages, you can contact us by email, phone or post.
You can click here to view our contact page, or select it from above.
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